Thoughts Design at a 100 year old airline: our thoughts A year ago (ok, a bit more actually) I started as service designer at KLM’s Digital Transformation program, where we try to experiment with new…Digital StudioAugust 27, 2020
Cases Robot colleague helps process VRS requests KLM saves a lot of time by using the services of a virtual colleague named "Hanna". She is currently busy processing all Voluntary Resignation Scheme applications and making indicative calculations. Hanna…Digital StudioAugust 27, 2020
Cases KLM2030: a candy store full of robots It sounds like the name of a secret laboratory: KLM 2030. But Peter Huisman himself calls his office the "KLM candy store". On the top…Digital StudioAugust 27, 2020