Humans of KLM Karin Ooms "It was on a flight to Barcelona. I chatted with the purser about my graduation and that I did not know how to proceed afterwards.…Digital StudioOctober 13, 2020
Cases Take the robot out of yourself: employ a virtual employee Evelien is your new colleague. She works all day long, never takes coffee breaks and never complains that she finds her work boring. Yet she…Digital StudioAugust 27, 2020
Thoughts Design at a 100 year old airline: our thoughts A year ago (ok, a bit more actually) I started as service designer at KLM’s Digital Transformation program, where we try to experiment with new…Digital StudioAugust 27, 2020