Thoughts Design at a 100 year old airline: our thoughts A year ago (ok, a bit more actually) I started as service designer at KLM’s Digital Transformation program, where we try to experiment with new…Digital StudioAugust 27, 2020
Cases MySearch: smarter search for KLM How do you ensure that thirty thousand employees get the best answer to all their search queries? At KLM Digital Studio we are building MySearch,…Digital StudioAugust 30, 2020
Cases Take the robot out of yourself: employ a virtual employee Evelien is your new colleague. She works all day long, never takes coffee breaks and never complains that she finds her work boring. Yet she…Digital StudioAugust 27, 2020