Cases 100,000 suitcases a day? Put them in your iPad Until recently, paper was one of the most important tools for loading your suitcase into the boot of your aircraft. But that will soon change:…Digital StudioAugust 24, 2020
Humans of KLM Karin Ooms "It was on a flight to Barcelona. I chatted with the purser about my graduation and that I did not know how to proceed afterwards.…Digital StudioOctober 13, 2020
Thoughts Design at a 100 year old airline: our thoughts A year ago (ok, a bit more actually) I started as service designer at KLM’s Digital Transformation program, where we try to experiment with new…Digital StudioAugust 27, 2020